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Social Channels

This guide walks you through the process of adding a new Social Channel in the News Suite platform.

Supported platforms:

  • Facebook
  • Instagram
  • X (formerly Twitter)
  • Bluesky
  • Telegram
  • WhatsApp
  • Email/Newsletter (built-in)
  • Mailchimp
  • Sendinblue
  • LinkedIn
  • Push (Firebase Cloud Messaging)
  • OneSignal
  • TikTok
  • YouTube
  • Other regional providers (such as Nabd)
  • Custom webhooks

Need a platform that is not listed? Contact our support for adding it.

Step 1: Navigate to the Publisher Configuration Section

Section titled “Step 1: Navigate to the Publisher Configuration Section”
  1. Login to News Suite.
  2. From the left-hand sidebar, go to Administration.
  3. Under Administration, click on Publisher Configuration.
  4. On the Publisher Configuration page, select the Social Channels tab.

Step 2: Access the Social Channels Management Page

Section titled “Step 2: Access the Social Channels Management Page”
  1. In the Social Channels section, you will see a list of existing social channels.
  2. Click the Add new channel button in the top-right corner of the page.

Step 3: Fill in the Channel Details

Section titled “Step 3: Fill in the Channel Details”
  1. On the “Create Social Channel” page:
    • Name: Enter a unique name for the channel (e.g., Twitter, Facebook).
    • Description: Provide a description for the channel (optional).
    • Label: Enter a label that represents the channel.
    • Type: Select the type of social channel from the dropdown list. Supported types include:
      • Facebook
      • Twitter (listed as X)
      • Instagram
      • LinkedIn
      • Telegram
      • Newsletter
      • Push (and more…)
  2. Choose the type that matches the channel you are adding.
  3. Press on Create social channel.

Step 4: Configure Channel-Specific Settings

Section titled “Step 4: Configure Channel-Specific Settings”

Depending on the selected channel type, additional settings will appear. Fill in the necessary settings based on the channel you picked.

Step 5: Save the New Social Channel

Section titled “Step 5: Save the New Social Channel”
  1. After filling out all required details and settings, click the Create social channel button (top-right corner of the page).
  2. The new social channel will now appear in the list on the Social Channels page.

Optional: Edit or Delete an Existing Channel

Section titled “Optional: Edit or Delete an Existing Channel”
  1. To edit an existing channel:
    • Click on the channel’s name in the list.
    • Modify the settings and click Update social channel.
  2. To delete a channel:
    • Click on the channel’s name.
    • Select Delete social channel from the top-right corner.

Tips and Notes

Section titled “Tips and Notes”
  • Ensure you have the necessary credentials and permissions to configure external channels like Facebook or Twitter.
  • If a channel type is unsupported, you may need to consult the system administrator for further assistance.
  • Regularly check the Last Use column to identify inactive channels that might need updates or removal.

This guide provides a step-by-step process to streamline the addition of Social Channels in News Suite. For further assistance, contact your system administrator.